FANOVIA Privacy Policy

Fanovia Limited (“FANOVIA”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how FANOVIA collects, uses, stores, shares and protects personal information when you use our websites, membership services, applications, campaigns, ticketing services, rewards programmes, merchandise services and other Services.

1. Who We Are

Fanovia Limited, Registered Office: RM347, Building 19W, Hong Kong Science Park, Shatin, Hong Kong. Email: cs@fanovia.io.

Where applicable, FANOVIA acts as the controller or business responsible for personal information processed through the Services. Depending on the Service, FANOVIA may also process information on behalf of an entertainment partner, IP owner, event organiser or other business partner.

2. Information We Collect

Depending on how you interact with FANOVIA, we may collect:

Account Information

• name;
• email address;
• telephone number;
• date of birth or age information;
• country or region;
• username;
• password or authentication information; and
• account preferences.

Transaction Information

• purchases;
• tickets;
• orders;
• rewards;
• redemption history;
• payment status;
• delivery information; and
• transaction identifiers.

FANOVIA generally does not need to store your full payment card number where payment processing is handled by a third-party payment provider.

Fan and Engagement Information

We may collect information relating to your interaction with FANOVIA, including events attended, campaigns participated in, rewards claimed, content viewed, preferences, interactions with FANOVIA communications, platform activity, and engagement history.

User-Generated Content

If you upload photographs, videos, artwork, comments or other content, we may process the content and related metadata.

Technical Information

• IP address;
• browser type;
• device type;
• operating system;
• language;
• approximate location;
• pages viewed;
• referral information;
• device identifiers;
• cookies; and
• similar technical information.

3. How We Use Personal Information

We may use personal information to:

• create and manage your FANOVIA account;
• provide Services;
• process transactions;
• deliver products and rewards;
• manage tickets and events;
• administer campaigns;
• provide customer support;
• communicate with you;
• personalise content and experiences;
• understand fan engagement;
• improve our products and Services;
• detect fraud and abuse;
• maintain security;
• conduct analytics;
• comply with legal obligations; and
• establish, exercise or defend legal claims.

Where permitted by applicable law, FANOVIA may use aggregated or anonymised information for analytics, business planning and product development.

4. Marketing

Where permitted by law, FANOVIA may send you information about new entertainment releases, events, campaigns, rewards, merchandise, partner offers, FANOVIA services, and other promotional activities. You may unsubscribe from marketing communications at any time. Unsubscribing from marketing communications will not necessarily stop essential service communications, such as account, transaction, security or legal notices.

5. Legal Bases

Where GDPR or UK GDPR applies, FANOVIA may rely on one or more of the following legal bases: performance of a contract; compliance with legal obligations; legitimate interests; consent; or another lawful basis permitted under applicable law. Where we rely on consent, you may withdraw consent at any time. Withdrawal of consent does not affect processing that occurred before withdrawal.

6. Sharing Personal Information

We may share personal information with:

• FANOVIA group companies;
• IP owners;
• entertainment partners;
• event organisers;
• ticketing partners;
• payment processors;
• delivery providers;
• technology providers;
• cloud service providers;
• analytics providers;
• marketing service providers;
• customer service providers;
• professional advisers;
• regulators and law enforcement authorities where required; and
• other parties where permitted or required by law.

FANOVIA does not sell personal information simply because you become a member. Where applicable law defines certain disclosures as “selling” or “sharing”, FANOVIA will provide the rights and controls required by that law.

7. International Data Transfers

Because FANOVIA operates internationally, your personal information may be processed or stored in countries outside your country of residence. Where applicable law requires safeguards for international transfers, FANOVIA will use appropriate mechanisms, which may include adequacy decisions, standard contractual clauses, UK international data transfer mechanisms, contractual safeguards, or other legally recognised transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining account records, complying with legal obligations, resolving disputes, enforcing agreements, preventing fraud, and maintaining legitimate business records. Retention periods may vary depending on the type of information and applicable legal requirements.

9. Security

FANOVIA implements reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, you may have rights including access, correction, deletion, restriction, objection, data portability, withdrawal of consent, objection to direct marketing, rights relating to automated decision-making, and rights relating to certain sales or sharing of personal information.

To exercise your rights, contact cs@fanovia.io. We may need to verify your identity before processing a request.

11. California Privacy Rights

If you are a California resident and applicable California privacy law applies to FANOVIA, you may have additional rights concerning your personal information. These may include rights to know/access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information where applicable, and non-discrimination for exercising privacy rights.

Where applicable, FANOVIA will provide the required methods for submitting and responding to California privacy requests.

12. Children's Privacy

FANOVIA does not knowingly collect personal information from children where such collection is prohibited by applicable law. Certain FANOVIA services may be specifically designed for younger audiences or may involve family entertainment. Where a Service is intended for children or minors, additional privacy notices, parental consent mechanisms or age-related controls may apply.

13. Third-Party Websites

FANOVIA may contain links to third-party websites and services. Those third parties operate under their own privacy policies. FANOVIA is not responsible for the privacy practices of third-party websites.

14. Cookies

FANOVIA uses cookies and similar technologies as described in the FANOVIA Cookie Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Where required by law, we will provide notice of material changes.

16. Contact Us

Fanovia Limited, Email: cs@fanovia.io, Address: RM347, Building 19W, Hong Kong Science Park, Shatin, Hong Kong.