FANOVIA

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FANOVIA Terms & Conditions

Last updated: 21 August 2026 · Effective: 21 August 2026

These Terms & Conditions (“Terms”) govern your access to and use of the FANOVIA website, membership services, digital platforms, applications, campaigns, rewards programmes, ticketing services, merchandise services, digital and physical collectibles, and other products or services made available by FANOVIA from time to time (collectively, the “Services”).

The Services are provided by Fanovia Limited, Registered Office: RM347, Building 19W, Hong Kong Science Park, Shatin, Hong Kong. Email: cs@fanovia.io.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

1. About FANOVIA

FANOVIA is an entertainment and fan engagement ecosystem connecting fans, creators, intellectual property owners, brands, partners and entertainment experiences through digital and physical experiences.

FANOVIA may provide or facilitate access to services operated by FANOVIA or by third-party partners.

Certain Services may be subject to additional terms, rules or conditions. Where additional terms apply, those terms will be presented to you before you use the relevant Service and will form part of your agreement with FANOVIA.

If there is any inconsistency between these Terms and a specific set of additional terms, the additional terms will prevail only in relation to the relevant Service.

2. Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to use the Services.

Unless otherwise expressly stated for a particular Service:

  • you must be at least 18 years old; or
  • if you are under 18, you may only use the relevant Service with the involvement and consent of your parent or legal guardian where permitted by applicable law.

Certain campaigns, events, ticketing services or rewards may have additional age, geographic or eligibility requirements. FANOVIA may restrict access to a Service where required by applicable law.

3. FANOVIA Membership

Certain Services may require you to create a FANOVIA account or membership profile. You agree to:

  • provide accurate and current information;
  • keep your account information updated;
  • maintain the confidentiality of your login credentials;
  • not share your account with another person unless expressly permitted;
  • promptly notify FANOVIA if you suspect unauthorised access; and
  • accept responsibility for activity occurring through your account, except to the extent caused by FANOVIA's own failure to maintain appropriate security.

FANOVIA may refuse, suspend or terminate an account where it reasonably believes that the account has been created or used fraudulently, unlawfully, abusively or in breach of these Terms.

4. Membership and Fan Benefits

FANOVIA may from time to time provide members with access to exclusive content, rewards, points, vouchers, promotional offers, tickets, events, merchandise, digital collectibles, physical collectibles, fan campaigns, partner offers, and other benefits.

Membership benefits may vary by country, campaign, partner, product availability and applicable law. Unless expressly stated otherwise, FANOVIA membership does not guarantee access to any particular event, product, reward, ticket, campaign or commercial offer.

5. Rewards, Points and Vouchers

Where FANOVIA operates a points, rewards or voucher programme, additional redemption rules may apply. Points, rewards and vouchers:

  • have no cash value unless expressly stated;
  • may not be transferred, sold or exchanged for cash unless expressly permitted;
  • may have expiry dates;
  • may be subject to availability;
  • may be limited by geographic territory;
  • may be subject to individual campaign conditions; and
  • may be cancelled or withdrawn where reasonably necessary to prevent fraud, abuse or unlawful activity.

Full details are set out in the FANOVIA Redemption Policy.

6. Tickets and Third-Party Services

FANOVIA may provide ticketing, booking, merchandise or other services directly or through third-party partners. Where a transaction is fulfilled by a third party, the relevant third party's terms, refund policy and other applicable conditions may also apply.

FANOVIA is not responsible for matters exclusively controlled by a third-party provider, including changes to an event, venue closure, third-party cancellation, ticketing platform failure or third-party fulfilment, except to the extent required by applicable law.

7. Purchases

Prices, currencies, taxes, delivery charges and other applicable charges will be displayed at the relevant point of purchase where reasonably practicable. Unless otherwise stated, prices do not necessarily include taxes, duties, delivery charges or other charges imposed by the destination country.

FANOVIA may correct pricing errors or other obvious inaccuracies. If an order has been affected by such an error, FANOVIA may contact you and provide you with the available options permitted by applicable law.

8. Intellectual Property

All rights in the FANOVIA platform and its original content, including trademarks, logos, graphics, designs, software, text, interfaces and other materials, are owned by or licensed to FANOVIA or its licensors. Nothing in these Terms grants you ownership of any FANOVIA intellectual property.

You may use the Services only for personal, non-commercial purposes unless FANOVIA has expressly authorised otherwise. You must not:

  • copy or reproduce FANOVIA materials except as permitted by law;
  • modify or create derivative works from the Services;
  • reverse engineer or attempt to extract source code;
  • commercially exploit FANOVIA content without permission;
  • remove copyright, trademark or other proprietary notices; or
  • use FANOVIA branding in a manner suggesting unauthorised endorsement.

9. Third-Party Intellectual Property

FANOVIA may feature or distribute content, trademarks, characters, artwork, music, films, photographs or other intellectual property owned by third parties. Such rights remain with the relevant rights holders. Your use of third-party content may be subject to additional terms imposed by the relevant rights holder.

10. User Content

Where FANOVIA allows you to upload photographs, artwork, comments, videos or other materials (“User Content”), you retain ownership of your User Content.

However, by submitting User Content, you grant FANOVIA a worldwide, non-exclusive, royalty-free licence to host, reproduce, store, display, adapt, format, distribute and otherwise use that User Content to the extent reasonably necessary to operate, promote and improve the relevant FANOVIA Service.

You represent that:

  • you own or have sufficient rights to submit the User Content;
  • your submission does not infringe third-party rights;
  • you have obtained any necessary permissions from identifiable individuals appearing in the content; and
  • the content does not violate applicable law.

FANOVIA may remove User Content that it reasonably considers unlawful, infringing, abusive or inconsistent with the relevant Service.

11. Prohibited Conduct

You must not use the Services to:

  • commit fraud;
  • impersonate another person;
  • interfere with the operation of the Services;
  • introduce malware or malicious code;
  • attempt to gain unauthorised access;
  • exploit technical vulnerabilities;
  • manipulate rewards, points, rankings or campaigns;
  • create multiple accounts to circumvent restrictions;
  • scrape or systematically extract data without permission;
  • infringe intellectual property or privacy rights;
  • upload unlawful, defamatory, threatening or abusive content; or
  • engage in any activity that could reasonably harm FANOVIA, its users or its partners.

12. Availability

FANOVIA does not guarantee that the Services will always be available, uninterrupted, secure or error-free. FANOVIA may suspend, modify or discontinue any Service where reasonably necessary, including for maintenance, security, legal, operational or commercial reasons. Where reasonably practicable, FANOVIA will provide advance notice of material changes affecting users.

13. Geographic Availability

FANOVIA operates internationally. However, particular Services may not be available in every country or territory. Products, tickets, rewards, payment methods, delivery options, campaigns and promotional offers may be restricted by local law, licensing arrangements, sanctions, partner arrangements, technical limitations or commercial availability. You are responsible for ensuring that your use of the Services is lawful in the jurisdiction in which you access them.

14. Privacy

FANOVIA processes personal information in accordance with the FANOVIA Privacy Policy. The Privacy Policy forms part of these Terms but remains a separate document governing personal data processing.

15. Cookies

FANOVIA uses cookies and similar technologies as described in the FANOVIA Cookie Policy. Where required by applicable law, FANOVIA will obtain your consent before placing non-essential cookies or similar technologies on your device.

16. Disclaimer

The Services are provided on an “as available” basis to the extent permitted by law. FANOVIA does not warrant that all content will always be complete or accurate; that the Services will be uninterrupted; that every reward, ticket, product or campaign will remain available; or that third-party services will operate without interruption. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, FANOVIA shall not be liable for indirect, incidental, special, consequential or punitive loss arising from your use of the Services. Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of statutory rights that cannot legally be excluded; or
  • any other liability that cannot legally be excluded or limited.

For consumers, nothing in these Terms is intended to deprive you of mandatory rights available under the laws of your country of residence.

18. Indemnity

To the extent permitted by applicable law, you agree to indemnify FANOVIA against reasonable losses, claims, liabilities and expenses arising from your unlawful use of the Services or your material breach of these Terms. This clause does not apply to the extent that the relevant loss results from FANOVIA's own breach of applicable law or contractual obligations.

19. Suspension and Termination

FANOVIA may suspend or terminate your account where reasonably necessary if you materially breach these Terms; fraudulent or abusive activity is detected; continued access would create legal or security risks; or FANOVIA is required to do so by law. You may stop using the Services at any time.

Certain provisions, including intellectual property, liability, dispute resolution and other provisions intended by their nature to survive termination, will continue after termination.

20. Changes to These Terms

FANOVIA may update these Terms from time to time. Where a change is material, FANOVIA will provide reasonable notice where required by applicable law. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong, except to the extent that mandatory consumer protection laws of your country of residence apply and cannot lawfully be excluded. Nothing in this clause prevents a consumer from exercising mandatory rights or bringing proceedings in a court that has jurisdiction under applicable consumer protection laws. Where legally permissible, disputes between FANOVIA and a user shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.

22. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain effective. Failure by FANOVIA to enforce any provision does not constitute a waiver of that provision. These Terms, together with any applicable additional terms and policies expressly incorporated into them, constitute the agreement between you and FANOVIA regarding your use of the Services.

23. Contact

For questions regarding these Terms: Fanovia Limited, Email: cs@fanovia.io, Address: RM347, Building 19W, Hong Kong Science Park, Shatin, Hong Kong.