FANOVIA Refund & Cancellation Policy

1. General

Refund and cancellation rights depend on the type of product or Service purchased, the applicable terms and the laws of the user's jurisdiction. Nothing in this Policy limits mandatory consumer rights.

2. Tickets and Events

Ticket purchases may be subject to the terms of the relevant event organiser, venue or ticketing provider. Where an event is cancelled, postponed or materially changed, the applicable refund or exchange arrangements will be communicated to affected customers.

3. Merchandise

Physical products may be eligible for cancellation, return or refund subject to applicable consumer law, the product condition, the applicable return period, and any product-specific restrictions.

4. Digital Products

Certain digital products or digital content may be subject to different cancellation rights depending on when access or delivery begins and the laws applicable to the customer. Where applicable law requires consent to immediate performance and acknowledgement of the consequences for cancellation rights, FANOVIA will obtain such consent.

5. Promotional Rewards

Unless otherwise stated, promotional rewards, free items, points and vouchers are not refundable or exchangeable for cash.

6. Refund Method

Approved refunds will generally be made using the original payment method unless otherwise required or permitted by law.

7. Third-Party Transactions

Where a transaction is processed or fulfilled by a third-party provider, the provider's refund rules may also apply.