FANOVIA Redemption Policy

This Redemption Policy applies to FANOVIA rewards, points, vouchers, promotional benefits, digital collectibles, physical collectibles and other redeemable benefits made available through FANOVIA.

1. General

Rewards are provided subject to availability and any specific terms displayed at the time the reward is issued. Different campaigns or partners may have additional redemption requirements.

2. Eligibility

Only eligible FANOVIA members may redeem a reward. Eligibility may depend on membership status, geographic location, age, campaign participation, purchase requirements, points balance, promotional requirements, or other conditions specified for the relevant reward.

3. Points

Where points are issued:

• points are promotional benefits and are not money;
• points cannot be exchanged for cash unless expressly stated;
• points cannot normally be transferred between accounts;
• points cannot be sold;
• FANOVIA may impose earning or redemption limits; and
• points may expire where an expiry date is stated.

4. Vouchers

Each voucher may be subject to expiry date, minimum spend, eligible products, geographic restrictions, single-use or multiple-use conditions, partner restrictions, and other conditions displayed with the voucher. Unless expressly stated, vouchers cannot be exchanged for cash.

5. Redemption

When you redeem a reward, the relevant points or other consideration may be deducted immediately. A redemption is generally final once confirmed, except where the reward cannot be fulfilled, where FANOVIA cancels the reward, where required by applicable law, or where the specific reward terms provide otherwise.

6. Availability

Rewards may be limited in quantity. FANOVIA does not guarantee that a particular reward will remain available. If a reward becomes unavailable after redemption due to circumstances outside FANOVIA's reasonable control, FANOVIA may provide an alternative remedy where reasonably appropriate.

7. Expiry

Rewards, vouchers and points may have different expiry periods. The applicable expiry date will be displayed where reasonably practicable. Expired rewards generally cannot be reinstated.

8. Fraud and Abuse

FANOVIA may cancel or reverse rewards obtained through fraud, manipulation, multiple accounts, technical exploitation, unauthorised activity, chargeback abuse, or breach of FANOVIA terms.

9. Geographic Restrictions

Some rewards may only be available in particular countries or territories due to licensing, shipping, taxation, regulatory or partner restrictions.

10. Physical Rewards

For physical rewards, delivery times are estimates unless expressly guaranteed. Users may be responsible for providing accurate delivery information. FANOVIA is not responsible for delivery failure caused by incorrect information supplied by the user. Import duties, customs charges or local taxes may apply depending on the destination country.

11. Digital Collectibles

Where FANOVIA provides digital collectibles, ownership or access rights are limited to those expressly granted for the relevant collectible. Unless expressly stated, acquiring a digital collectible does not transfer copyright, trademark rights or other intellectual property rights in the underlying artwork, character, film, music or other content.

12. Changes

FANOVIA may modify or discontinue a reward programme where reasonably necessary, subject to applicable law and any rights already accrued by users.